Effective Date: May 26, 2026
At Kassa Kool LLC (“Kassa Kool,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through our website, advertisements, phone calls, text messages, and services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request service, or submit a form, we may collect:
- Name
- Phone number
- Email address
- Home or service address
- Billing information
- Service request details
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking data
Communication Information
If you contact us by phone, text, email, or online chat, we may keep records of those communications for customer service and quality purposes.
2. How We Use Your Information
We may use your information to:
- Provide HVAC services
- Schedule appointments
- Send invoices and estimates
- Respond to inquiries
- Improve our website and services
- Send service reminders or promotional offers
- Process payments
- Comply with legal obligations
3. Text Messaging & SMS Communications
By providing your phone number, you consent to receive calls and text messages from Kassa Kool related to:
- Appointment confirmations
- Service updates
- Customer support
- Promotional offers
Message and data rates may apply. You can opt out of marketing text messages at any time by replying “STOP.”
We do not sell or share SMS consent information with third parties for marketing purposes.
4. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar technologies to:
- Improve user experience
- Analyze website traffic
- Measure advertising performance
- Support remarketing campaigns
This may include services such as:
You can disable cookies through your browser settings.
5. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- CRM or scheduling software providers
- Advertising and analytics providers
- Legal or regulatory authorities when required by law
These third parties are required to safeguard your information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
However, no method of electronic transmission or storage is 100% secure.
7. Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including:
- Accessing your information
- Requesting corrections
- Requesting deletion
- Opting out of certain communications
To make a request, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
9. Children’s Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
11. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Kassa Kool LLC
Austin, Texas, USA
Website: kassa-kool.com
Email: info@kassa-kool.com