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Is your AC, heat pump or furnace still under warranty? We honor all manufacturers' warranties, as long as the warranty is intact. We find the failed part, confirm your coverage, get the replacement part from the manufacturer and install it, and we tell you upfront what the warranty covers and what it doesn't.
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Kassa Kool works on all major brands of air conditioners, heat pumps and furnaces. If a part fails while your system is still covered, we honor the manufacturer's warranty on any brand, as long as the warranty is intact, whether or not we installed the system.
Kassa Kool is engineer-owned, and we keep warranty repair simple: a clear diagnosis, a straight answer on coverage, and a price for your share of the repair before we order anything.
Each manufacturer sets its own terms, but a warranty is usually intact when:
We look up your model and serial number with the manufacturer to confirm what's covered before we order the part.
A manufacturer's warranty covers the replacement part itself: the manufacturer provides the new part at no charge. It doesn't cover the other costs of the repair. Those are the customer's responsibility.
Refrigerant, gases and supplies are used up during the repair, so manufacturers don't include them in a parts warranty. On bigger jobs like a compressor or coil replacement, labor and refrigerant can be most of the bill, which is why we give you the price before we start.
Some systems come with a separate labor warranty from the installing contractor, or an extended warranty plan. Those can cover costs a manufacturer's parts warranty doesn't. If you have one, let us know and we'll check what it includes.
If you've just had a new system installed, register it with the manufacturer right away; many brands require registration within 60 to 90 days to get the full warranty. Regular maintenance also matters, and some manufacturers ask for service records with a claim. Our maintenance plan includes spring and fall visits for $16.67 a month, plus 10% off repairs.
Do you honor warranties on systems you didn't install?
Yes. We honor the manufacturer's warranty on any brand, as long as the warranty is intact, no matter who installed the system.
If the part is covered, why do I still get a bill?
The manufacturer provides the replacement part only. Trip and diagnostic charges, labor, refrigerant and other gases, supplies and extra trips aren't covered by a manufacturer's parts warranty, so they're paid by the customer. We give you the price before we order the part.
How do I know if my system is still under warranty?
Most manufacturers let you look up coverage online with the model and serial number from the label on your outdoor unit or furnace. We can also check it for you during the service visit.
What can void a manufacturer's warranty?
Common reasons include not registering the system on time when the manufacturer requires it, installation by an unlicensed installer, lack of maintenance, physical damage, and parts or modifications the manufacturer hasn't approved. Every manufacturer's terms are a little different.
How long does it take to get a warranty part?
It depends on the part and the distributor. Common parts are often available quickly, while larger parts like compressors can take longer. We'll tell you the expected timing as soon as the part is ordered.
Mon–Fri 8 AM–5 PM. After-hours appointments available.
